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| Site Security:
Our site has been certified as secure by Network Solutions SSL(see the certified link in the right border of page), as well as HackerSafe. You can feel safe in entering your credit card and personal information into our site. We never give or sell your personal or contact information to any other entities. Nor do we store credit card information in our computers or paper files.
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| Payment methods:
These options will be offered when you are ready to check out using our SECURE shopping cart.
- Visa, Mastercard, Discover, American Express on our secure server
- PayPal - Please do not choose PayPal unless you have an established account and are prepared with your log-in information. Your credit card statement will show the payment to COLRCRT.
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| Paper Catalog?
We do NOT have a printed catalog because our inventory changes rapidly. Our web store is our catalog!
Wholesale Prices?
We are a retail store only and do not offer wholesale pricing. We do frequently offer discounts, which are offered through our monthly email newsletters. You may sign up for our newsletter - see right column of web store.
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| Shipping Options:
Most orders are shipped within 3-5 business days. If you have a special need for expedited shipping, please send us a separate mail to notify us - in many cases we can accommodate your needs. Expedite requests may be missed if you put them in the order notes, so a separate email is recommended. Our shopping cart will automatically figure the shipping charges based on your zip code, the total weight of the items in your cart, and the delivery method you select.
U.S. Shipping. We ship all items in the United States by US Postal Service, primarily using Priority or Express Mail delivery. Our shopping cart will present your shipping options during check-out. We list approximate delivery times below, however the postal service provides no guarantee of timely delivery. Once we turn a package over to the postal service, we will not be responsible for the delivery time.
International shipping is available to most countries. We offer Air Mail shipping, Priority Mail, and Global Express. Global Express, costs more than air mail, but is the only form of international mailing that provides insured shipping with tracking of packages. We reserve the right to cancel orders requesting shipment to people or areas known for or suspected of credit card fraud.
Note: We can not accommodate in-person pick up or return of products. We receive and deliver products via shipping services only.
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Guarantee / Returns:
- Defective or incorrect merchandise. We guarantee that your items will be as described. If you notify us by email (form below) of defective or incorrect merchandise within 3 days of receipt, we will arrange a replacement at no additional cost to you.
- Change of mind or size issues. Please read the item descriptions and measurements carefully before you buy. If you have questions, email us - you will get a prompt reply within minutes or hours at the most!
We will accept returns with prior authorization only. Returns receive store credit in the form of a credit certificate number that will be emailed to you and can be used towards another purchase from our store.
In any case, please contact us in advance (by email) of your desire to return an item. Please go to our RETURNS page to ready our return guidelines, policies and to obtain an RMA number.
Note: If you request to cancel an order after it has been shipped, you will be responsible for insured return shipping plus a 20% restocking fee.
Click here to Request Return Authorization - RMA
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| Out of Stock Items:
Items in our store that show "Y" for in stock status are in stock. In the case of an inventory error, we will notify you of an out of stock status as soon as possible. If an item you'd like is shown as out of stock, it may mean it is on back order. If you would like us to hold one and notify you for you when it arrives - Email us!
Disclaimers:We reserve the right to cancel and refund orders that contain website pricing errors. We will offer to accept items with incorrect descriptions back for refund (with RMA). We reserve the right to cancel orders requesting shipment to people or areas known for or suspected of credit card fraud. Once we turn a package over to the postal service, we can not be responsible for the delivery time.
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