Tropical Decor

Answers to Frequently Asked Questions:

 

• I'm not able to track my order or see its status
  In order to be able to see the status of your order, you would need to have created a customer log-in account, BEFORE you place your order. Then when you log into your account, you can view your orders. Please keep in mind that the US Postal Service does not provide package tracking unless you utilize Express Mail. This is why we do not provide tracking information in the notification when your order is shipped.
  
  
• When will you answer my email? (Beware of spam blockers)
  We check our email many many times per day and are usually very responsive to questions. We are finding, however that many users have email "spam blockers" that are preventing them from receiving our response. It is upsetting that our customers think we are not responding! Please add the domain Tropicalbreezedecor.com to your safe senders list so you will receive our emails!
  
  
• What is "Add to Shopping List" and how do I use it?
  Only registered users will be able to add to and maintain their own personal wish list. When you see an item you would like to add to your shopping list, for possible later purchase, simply click on "Add to Shopping List" shown on the item landing page. You will be prompted to log in or to register (if you have not already). You may manage your shopping list and even email it to another person, through the "My Account" section of the store. You may create and maintain up to ten lists, even notating special occasions and dates. These lists can be edited and emailed to someone.
  
  
• How do I have you send a gift from me to someone else?
  When you check out, put your recipient's name and address in the Shipping address, enter YOUR Billing address in the billing address section. In the "Customer Comments" box, enter what you would like the gift card to say. We will NOT include a copy of the invoice with your gift. (note: gift cards are sent only when the gift is going directly to your recipient.
  
  
• When will my package be shipped?
  We strive to ship each order within 3-5 business days. We will email you of any delays. If you have a special need for a rush order, please email us in advance of placing your order to be sure we can meet your needs.
  
  
• What method of shipping do you utilize?
  We ship our packages via the U.S. Postal Service. Priority Mail is the method most utilized. Packages arrive at U.S. destinations with 2-3 days with Priority Mail. If your package weighs more than 3 pounds, a Parcel Post option will be available. This method takes 10-14 days to arrive within the U.S. Express Mail provides 1-2 day delivery. For more information, see our shipping page.
  
   
• Why hasn't my package arrived yet?
  This question comes up most frequently when our customer has chosen Parcel Post as the shipping method. This is the least expensive shipping option, but regularly requires over 2 weeks for delivery. We utilize delivery confirmation on all our packages, but the Postal Service does not guarantee that you can track your package - only confirm its delivery. We have found the US Postal Service to be extremely reliable, in spite of a small percentage of delays.
  
  
• Do you ship outside the U.S?
  Yes, we will ship internationally, via the postal service. We are unable to track packages shipped overseas.
  
  
• Is it safe to use my credit card on your web site?
  We uses Secure Socket Layer (SSL) technology to encrypt orders, ensuring that the order information will not be intercepted in transit. The information is encrypted on your computer, sent through the Internet as jumbled code, and decoded on our secure server. It cannot be read in transit. Our site is certified secure by Network Solutions Click on the Network Solutions seal on our home page to verify our SSL certificate. Also, the HackerSafe emblem will certify that our site security is checked daily.
  
  
• Regarding my credit card purchase - what is a CVV2 number?
  CVV2 is an important security feature for credit card transactions on the Internet and over the phone. "CVV" stands for "Card Verification Value" (Discover Card calls it the "Cardmember ID"). It is the three-digit number printed in the signature space on the back of most credit cards, such as Visa, Mastercard, and Discover cards. The CVV2 number is always the last group of numbers in the signature space on the back of the card. It is not part of your regular credit card number. It is a four-digit number on the front of American Express cards. It is printed (flat), not embossed like the card number.
  
  
• Can I come and pick up my purchase?
  We can not accommodate in-person pick up of products. We deliver via US Mail only.
  
  
• Can I shop in your store in person?
  We do not have a physical store. All merchandise is sold online.
  
  
• Will you send me a catalog of your merchandise?
  We do not have a printed catalog. All available merchandise is shown in our web store.
  
  
• Do you sell at wholesale prices?
  We are a retail business and do NOT offer products at wholesale.
  
  
• What is your return policy?
  Click HERE for our return information page.