|
|
| | |
|
| Answers to frequently asked questions: |
How do I sign up for your newsletter?
It's easy, just click here and fill in your email address, then you will receive an email to confirm your subscription - mske sure to confirm your subscription.
|
When will you answer my email? (Beware of spam blockers)
We check our email many many times per day and are usually very responsive to questions. We are finding, however that many users have email "spam blockers" that are preventing them from receiving our response. It is upsetting that our customers think we are not responding! Please add the domain TropicalBreezeDecor.com to your safe senders list so you will receive our emails! |
I'm not able to track my order or see its status
You may see the status of your order by entering your email address and order number. Click Here for order look up. Most times the delivery confirmation number can provide some indication of the package progress within the Postal system, sometime they don'tprovide much info until it is delivered.
|
What is "Add to Wish List" and how do I use it?
Only registered users will be able to add to and maintain their own personal wish list. When you see an item you would like to add to your wish list, for possible later purchase, simply click on "Add to Wish List" shown on the item landing page. You will be prompted to log in or to register (if you have not already). You may manage your wish list and even email it to another person, through the "My Account" section of the store. These lists can be edited and emailed to someone.
|
Why can't I place an order under $9.95?
As material and labor costs continue to rise, we have found it to be too costly to package an order that doesn't include at least $9.99 in merchandise.
|
When will my package be shipped?
We strive to ship each order within 1-2 business days. We will email you of any delays. If you have a special need for a rush order, please email in advance of placing your order.
|
|
Can I ship a gift from your store?
Sending a gift from TropicalBreezeDecor.com is easy! We will ship directly to your recipient with a gift card and personal note from you. No invoice will be included in the package. (sorry gift wrap not available at this time)
-
Enter your recipient's name and address in the SHIPPING information
-
Enter your name and address in the BILLING information (this must match the billing information on your credit card)
-
In the "order comments" field, enter their information you would like us to put on the gift card enclosure. Example: "Happy Birthday Sis, from Ellen."
|
What method of shipping do you utilize?
We ship our packages via the U.S. Postal Service. Priority Mail is the method most utilized. Most packages arrive at U.S. destinations within 2-3 days from ship date with Priority Mail. If your package weighs more than 3 pounds, a Parcel Post option will be available. This method takes 10-14 days from shipping date to arrive within the U.S. Two-day delivery is available with Express mail. We reserve the right to use FedEx if we feel it will be a better shipping method.
|
|
Why hasn't my package arrived yet?
This question comes up most frequently when our customer has chosen Parcel Post as the shipping method. This is the least expensive shipping option, but regularly requires over 10 - 14 business days after shipment to arrive. We utilize delivery confirmation on all our packages, but the Postal Service does not guarantee that you can actually do daily tracking of your package - only confirm its delivery. We have found the US Postal Service to be extremely reliable, in spite of a small percentage of delays.
|
Do you ship outside the U.S?
Yes, we will ship internationally. In order to view your shipping options, international customers must add items to their cart and begin the check-out process, selecting "International Checkout". After you have entered your shipping address you will see your shipping options and costs, so you may decide whether or not to proceed with the payment and completion of your order.
|
Is it safe to use my credit card on your web site?
We use Secure Socket Layer (SSL) technology to encrypt orders, ensuring that the order information will not be intercepted in transit. The information is encrypted on your computer, sent through the Internet as encrypted code, and decoded on our secure merchant server. It cannot be read in transit. Our site is certified secure by Network Solutions. Click on the Network Solutions seal on our home page to verify our SSL certificate. Also, the Hacker Safe emblem will certify that our site security is checked daily.
|
Regarding my credit card purchase - what is a CVV2 number?
CVV2 is an important security feature for credit card transactions on the Internet and over the phone. "CVV" stands for "Card Verification Value" (Discover Card callsit the "Cardmember ID"). It is the three-digit number printed in the signature space on the back of most credit cards, such as Visa, Mastercard, and Discover cards. The CVV2 number is always the last group of numbers in the signature space on the back of the card. It is not part of your regular credit card number. It is a four-digit number on the front of American Express cards. It is printed (flat), not embossed like the card number.
|
What do I do if I wish to return something?
Please visit our RETURN INFO page for our policy and instructions.
|
Can I come and pick up my purchase?
Colorful Critters can accommodate in-person pick up of products, just email or call first, since we are a warehouse.
|
Can I shop in your store in person?
We do not have a physical store. All merchandise is sold online from our warehouse.
|
Will you send me a catalog of yourmerchandise?
We do not have a printed catalog. All available merchandise is shown in our web store.
|
Do you sell at wholesale prices?
We are a retail business and do not offer products at wholesale. |
|
| |
| | |
|
|
|